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Terms and Conditions

These Terms and Conditions (“terms”) set out the terms which you are agreeing to when you use and/or shop from Daisy Chain - The Gift Shop website www.daisychainuk.com (“site”).  If you do not agree to any of these terms you must not use our site or shop from us.

Introduction / Who we are

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The site is operated and all goods ordered are supplied by Daisy Chain - The Gift Shop.

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Use of the site

The site is directed solely at consumers who access this website from the United Kingdom and the site and the products sold on it are accordingly only appropriate for use only in this location. You will be responsible for ensuring compliance with local laws if you are outside of the United Kingdom.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

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We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

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Placing an order

When you place an order with us it forms an offer to purchase our goods. We will confirm our acceptance of your order when we dispatch the goods from our warehouse.  At this point a contract based upon these terms is formed between you and us.

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If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the goods. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the goods, because we are unable to meet a delivery deadline you have specified or because we believe that the order has been placed contrary to these terms.  In particular, where we suspect that customers are buying large numbers of items for the purposes of reselling them, we reserve the right to cancel these orders at any point up to the item being dispatched.

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Making changes to your order

If you wish to make a change to the goods you have ordered please contact us on customerservices@daisychainuk.com. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.

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Products

Goods and their packaging may vary slightly from their pictures. All photography is for illustrative purposes only and the actual item may vary in colour, design and size. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your goods may vary slightly from those images.

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We update our web site regularly with stock that we have available however, if you order an item and it is out of stock (for example, due to unprecedented demand) then we will refund you the amount for the item and any associated services such as delivery or gift wrapping. Where your order contains multiple items, we will send you the items that are currently in stock and refund you the amount for the items not currently in stock.

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Prices

The prices payable for goods that you order are as set out in our website. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.The  price of the goods (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the goods advised to you is correct.

It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the price of the goods at your order date is less than our stated price at your order date, we will charge the lower amount. If the price of the goods at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mis-pricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

 

Payment options

For goods, you must pay for goods before they are dispatched.

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Delivery

We have a range of delivery options which you can select at the checkout. For details of the different delivery options, timescales, exclusions and charges please see the Delivery section on our website.

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Delivery costs are clearly listed on our Delivery section and at the checkout (before your order is completed).

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Please note that we use third party carriers to deliver the items to you and they may have their own rules regarding the delivery of products to you. Please note there may be circumstances beyond their reasonable control which means that they cannot deliver within the timescales stated (such as adverse weather conditions, changes in governmental rules or conflicts which may affect the logistics centre). In such case we or they will try and notify you as soon as possible.

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If on delivery goods you have ordered are not contained within your delivery or the Goods are damaged you should notify this as soon as possible on customerservices@daisychainuk.com and within 72 hours of receipt of your parcel. In such case you must keep all packaging as you may be asked to return it.

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If an item fails to arrive with you after being dispatched by ourselves we have to wait for a period of 15 working days (10 working days for next day delivered items) from the date of dispatch before we can offer a refund or redelivery of that item. This is due to the fact our couriers will not consider an item lost until this point, so it is still likely that the item will still arrive. If the item doesn’t arrive within this period, we will ask you to sign and return a form confirming that you have not received your order before we process a refund or a re-delivery. Please note that any non-delivered items must be reported to us in writing or email within 10 days of dispatch. Any issue reported to us outside of this time period will not be able to be refunded or replaced.

 

We may have to suspend the supply of a product to:

  • deal with technical problems or make minor technical changes;

  • update the product to reflect changes in relevant laws and regulatory requirements;

  • make changes to the product as requested by you or notified by us to you in accordance with these terms.

 

We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency.

Goods will be your responsibility from the time we deliver the product to the address you gave us. You own a product which is goods once we have received payment in full.

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Returns

You can return any goods to us within 30 days of purchase. You will need to contact us within 7 days of receipt of any goods to activate the Returns Process.  We will replace the goods (subject to availability) or refund your payment at your option. You will lose this right if you damage or break the seal on the goods (unless you are otherwise permitted to return the item in accordance with these terms).

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Earrings are non-returnable due to hygiene reasons.

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To return your order contact customerservices@daisychainuk.com. You will be required to return the goods to us in the same condition with labels attached, in its original packaging with gift boxes and unbroken seals.

 

Cancelling your order because of a change of mind

You may cancel your order because you’ve changed your mind, at any time within the first 14 days in accordance with your statutory right to cancel the order under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

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You cannot cancel the order if you have broken the seal on the goods.

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To cancel your order contact customerservices@daisychainuk.com. You will then be required to return the goods to us.

If you cancel because of a change of mind we will refund you the price you paid for the Goods and a portion of the delivery costs which is equivalent to the cheapest available method of delivery to you. The refund will be made within 14 days from the day on which we receive the Goods back from you.

 

Your right to end the contract

In addition to the right to cancel the contract you may also have the right to end the contract if what we have supplied to you does not accord with your statutory rights, for example if the Goods are faulty.  You should contact our Customer Services team on customerservices@daisychainuk.com if you think this is the case.

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Our right to end the contract

We may end the contract for all or some of the Goods by writing to you if:

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  • You do not make payment for the goods;

  • You do not provide us with necessary information for us to be able to provide you with the Goods;

  • You do not within a reasonable time allow us to deliver the products to you.

 

In such circumstances we will refund any amounts you gave paid in advance for the Goods we have not provided but we may deduct or charge you for the net costs incurred as a result of your breaking the contract.

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Specific terms relating to your use of the site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

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You may not use the site:

  • In any way that breaches any applicable local, national or international law or regulation.

  • In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.

  • For the purpose of harming or attempting to harm minors in any way.

  • To bully, insult, intimidate or humiliate any person.

  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

  • To upload terrorist content.

 

We are the owner or the licensee of all intellectual property rights in our site (including without limitation our trade marks, trade names and logos) (“Intellectual Property Rights”), and in the material published on it. All such rights are reserved.  Use of the site does not give you a right or licence to use such Intellectual Property.

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You must not specially use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

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If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

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We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms.

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If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify Customer Services.

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of): any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same. Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations. The terms comprise an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790) but shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

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Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

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Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

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You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

 

Contacting us

You can contact us by either completing and submitting the Contact Us section on our website or by emailing our customer service team on customerservices@daisychainuk.com.

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We expect all communications with our staff to be courteous and respectful. Unreasonable behaviour will not be tolerated under any circumstances. Unreasonable behaviour is deemed to be but is not limited to aggressive or abusive behaviour, unreasonable demands and excessive levels of contact.

 

Should we deem that any of these actions (or any other inappropriate conduct) is taking place then we reserve the right to do the following:

   - Limit communication.

   - Where communication is by telephone terminate the call.

   - Refer the matter to the police where a criminal offence has been threatened or committed.

   - Where circumstances are serious enough to warrant legal restrictions, we may apply for an injunction or court order to prohibit contact or poor behaviour.

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We will always inform you in writing what action we are taking and why.  We will also record all incidents of unacceptable behaviour.

 

Other important terms

We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

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If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

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We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

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These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts who will have non-exclusive jurisdiction.

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