RETURNS POLICY

30 Days Returns On All Online Orders

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If you would like to return an item, please get in touch with us, either using our 'Contact Us' page on our website or by email - customerservices@daisychainuk.com.

 

Please ensure you include your Order Number when contacting us. 

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Returning an unwanted item

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If you change your mind, you can return your order to us within 30 days, as long as the item is unused and in its original packaging with tags. 

 

Unless the goods are faulty or incorrect you will be responsible for the delivery cost of returning unwanted items and for ensuring that the goods arrive in the same condition. We recommend you send them via a delivery service that tracks the parcel or requires a signature, such as recorded or special delivery.

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Once the item has been received, we will refund you the cost of the item.

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To return an unwanted item, please contact us either using our 'Contact Us' Form on our website or via email - customerservices@daisychainuk.com.

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Please ensure you include your Order Number when contacting us.

 

Returning a faulty item

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If you receive an item that is faulty, please notify us within 7 days either by using our 'Contact Us' form on our website or by emailing us at customerservices@daisychainuk.com. We will replace the goods or refund your payment, as appropriate.

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Please make sure you retain all original packaging, including outer packaging, in case you need to return the item.

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If the goods are incorrect, please return them without removing the cellophane wrapper.  

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Please ensure you include your Order Number when contacting us.

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Return FAQs:

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Q: I have received an item that I didn’t order

Please contact our customer service team either using our 'Contact Us' Form on our website or by emailing us at customerservices@daisychainuk.com

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Please ensure you include your Order Number when contacting us.

 

Q: I am missing an item from my order

Please contact us either by using our 'Contact Us' Form on our website or by emailing us at customerservices@daisychainuk.com within 48 hours of receipt of your parcel.

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Please ensure you include your Order Number when contacting us.

 

Q: My order is damaged, what do I need to do?

If your an item is damaged, please contact our customer service team, either using the 'Contact Us' form on our website or by emailing us at customerservices@daisychainuk.com, within 48 hours of receipt of your parcel, please keep all the packaging as you may be asked to return the item.

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Please ensure you include your Order Number when contacting us.

 

Terms & Conditions

Any products which include a free gift with purchase will only be refunded if the free gift with purchase is also returned.